Simply browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

Orders may be modified or cancelled within a limited timeframe before processing. Please contact us as soon as possible at jalpaibon@gmail.com for assistance.

Once your order is successfully placed, you will receive an order confirmation via email and/or SMS with the details of your purchase.

No. You may place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

Yes, we currently deliver to most serviceable locations across India through our trusted logistics partners.

Delivery timelines vary depending on your location. Most orders are delivered within 5–10 business days from the date of dispatch.

Once your order is shipped, tracking details will be shared via email or SMS, allowing you to monitor the delivery status.

If you receive a damaged or tampered package, please do not accept the delivery. Contact our support team immediately and share relevant photographs and an unboxing video if applicable.

Many of our products are handcrafted by skilled artisans. As a result, slight variations in color, texture, or detailing may occur, making each piece unique.

We make every effort to display product colors accurately. However, slight variations may occur due to screen settings, photography, and lighting conditions.

Please refer to the Size Guide available on the product page. If you require further assistance, feel free to contact our support team.

For size-related issues, eligible products may be exchanged subject to availability and our Return & Exchange Policy.

Returns are accepted within 7 days of delivery only if the product is damaged or an incorrect item has been delivered, subject to verification and approval.

At present, returns for change of mind, preference, or personal choice are not accepted.

Please email your request to jalpaibon@gmail.com along with your order details, photographs, and an unboxing video (if applicable). Our team will review and assist you further.

Approved refunds are typically processed within 7 business days after successful verification and approval.

No. Products purchased during sales, promotions, or special offers are not eligible for return, refund, or exchange, except in cases of damaged or incorrect products.

We accept major debit cards, credit cards, UPI payments, net banking, wallets, and other secure payment methods available at checkout.

Yes. All payments are processed through secure and encrypted payment gateways. Jalpaibon does not store your complete card or banking information.

Payments may be declined due to insufficient funds, incorrect payment details, bank restrictions, network issues, or security verification failures. Please contact your bank or try an alternative payment method.

You can reach our customer support team through:

Email: jalpaibon@gmail.com
Phone: +91 9875624857

Our support team is available during standard business hours. We aim to respond to all inquiries as quickly as possible.

If you have created an account, you can log in and update your personal information through the account dashboard.

Click on the "Forgot Password" option on the login page and follow the instructions to reset your password securely.

Absolutely. Our collections are thoughtfully designed and make excellent gifts for special occasions, celebrations, and personal milestones.

Yes, selected products may be available for customization. Please contact our team for details regarding customization options and availability.

Restocking depends on product availability and production schedules. Follow our website and social media channels for updates on new arrivals and restocks.

You can subscribe to our newsletter and follow our social media channels to receive updates on new launches, exclusive collections, and special promotions.